We are working with our hotel suppliers to cancel existing hotel reservations. Don't hesitate to contact us via our contact form and detail as many specifics as possible, including hotel name, location, and stay dates, so we can help expedite your request.

In most cases, our hotel partners must investigate the reservation, which can take up to 14 business days. Thank you for your patience.

We are unable to make special requests. Please contact the hotel directly for further assistance.

Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.

Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, customers may place another reservation for the needed additional dates, or depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.

Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. We are unable to make changes to existing orders. However, depending on the cancellation policy, we may be able to assist with cancelling your reservation and placing a new order with updated information. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase.

Once an order is submitted, it is considered confirmed, and the customer assumes responsibility for the purchase. Please refer to your Order Confirmation for the terms & conditions surrounding your purchase to determine if it is eligible for cancellation.

We are unable to make special requests for hotel reservations. We recommend contacting the hotel directly to determine if early check-in is possible for your stay.

Many hotels charge a separate resort fee to cover amenities not included in the cost of your stay. For resort fee details relevant to your reservation, please refer to your Order Confirmation for the terms & conditions surrounding your purchase, or visit the hotel's direct website for more information.

The hotel deposit amount depends on the specific reservation and the hotel itself. We recommend contacting the hotel directly to determine if a deposit will be charged upon check-in.

Please refer to your Order Confirmation for the terms & conditions surrounding your purchase, or visit the hotel's direct website for more information pertaining to if the reserved hotel is pet friendly.

Ensure to bring a valid photo ID upon hotel check-in.

Many organizers in the Live Entertainment space directly contract with companies such as Ticketmaster and AXS to sell tickets, while third-party ticket sites are platforms where people can sell their tickets to various live events. Following suit, our exclusive Live event tickets are sourced from third-party ticket sellers and vendors and direct contracts with ticketing companies.

We recommend familiarizing yourself with the event you'd like to attend - there seems to be an online community for nearly every event out there these days! We cannot guarantee that we will have tickets to your specific event as we work with third party vendors, and their inventory can vary, but we attempt to ensure our offerings are extensive.

Tickets will generally be transferred from their ticketing account directly to yours! Be on the lookout for a transfer link sent to your email address, though every now and then, those pesky links end up in SPAM.

Keep reading to find out more!

We are fortunate to have direct integrations with many box offices nationwide. However, because of the popularity and limited availability of event tickets in some instances, the specific sections, rows, and seats may not be provided prior to purchase. Information will be displayed if seat locations are available prior to purchase. While you select your seat on the site, the general seating area or seating category is noted in the ticket description, and a seating diagram is provided for reference. We work very hard to make the best possible seats available to you, including reserving seats prior to the public on-sale in many cases.

Please note: All tickets are non-refundable and cannot be exchanged.

Yes, they can be applied to any purchase.

Yes, there will be a select number of products with pricing advantages, but the ability to secure exclusive seats to some of the nation's hottest events is the advantage of purchasing through Preferred Access.

The purchase of Preferred Access Tickets is available on mobile devices; however, venues may or may not accept tickets on your mobile device for entry. Please review your specific order for details.

Ticket delivery methods are Mobile transfers, Mobile QR codes, PDFs, Physical Delivery, or Will Call Pick-up. Mobile transfers or Mobile QR codes must be displayed on a mobile device. PDFs must be printed using Adobe Acrobat. Physical Delivery will be delivered to the preferred address prior to the event date. For Will Call Pick Up, the first and last name of the guest picking up the tickets from the venue will be required.

Ticket delivery dates and times vary based on your product selection. You will see the "delivery type" and a note on redeeming your tickets throughout checkout. Depending on the event and the delivery method you selected at checkout, you may have a few options to access your tickets. Please note that there could be a delay in accessing your ticket, but it will be available before your event.

Electronic Tickets (eTickets)

An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket (PDF attachment) make sure you have your tickets printed before your event.

Mobile Entry

A Mobile Entry ticket is the easiest and safest way to access events.

If the event is Mobile only or you selected Mobile Entry at the checkout, don't forget your phone - it's your ticket and way into the event. Mobile tickets cannot be printed.

Please Note that depending on the delivery method of your mobile ticket, if you received the tickets through a ticket transfer feature, you'll receive an email containing a link with instructions on accepting your tickets. Click on the Accept Tickets button from the email and sign into your account. Declining the delivery of tickets through a third party's electronic wallet or account will not result in the cancellation, refund, or exchange of the purchase.

Will Call

To collect tickets held at Will Call, the cardholder must have the credit card used for the purchase and a valid photo ID with a signature (state ID, driver's license, or passport).

FedEx

If you choose FedEx for your ticket delivery, these tickets will be shipped overnight from the in-hand date. Please note that you can't get tickets shipped through a PO Box or APO/FPO address, nor will your tickets be emailed. (Available in the U.S. only)

If your event has been cancelled, there is nothing you need to do. A refund will be issued using the same payment method used for the purchase.

If an event is rescheduled or moved, your tickets (including any upgrades or add-ons, such as parking) are still valid for the new date - you won't need to do anything else.

If your event has been postponed, hold on to your tickets. We are working with the ticket providers to assess rescheduling options.

For events not postponed or canceled, we cannot offer refunds at this time, as you may utilize the original tickets provided to you. We will communicate any updates via email as we get them.

Some performers, teams, and venues release their tickets with a delivery delay to ensure no one has ordered more than their allotted tickets with unfair technology. This prevents tickets from being accessed until we confirm everyone has adhered to the ticket limits and doesn't use unfair ticket technology.

Delivery information will be provided within your purchase confirmation email, on your order in your account, or on the event page. If you haven't received your tickets two days (48 hours) before the event, please contact us via our Contact Us page.

As an event draws closer, venues generate the barcodes for each ticket. Many venues release their tickets 24 hours before the event as a security measure, so receiving them the day before or the day of the event is normal.

The seller will transfer your tickets to you when they receive them from the venue.

You'll receive an email from the third party (usually from the team or the venue's preferred ticketing platform) prompting you to accept your ticket transfer.

We encourage you to download your tickets to your digital wallet before you leave for your event. This ensures that you can always access your tickets.

If a playoff series game isn't played because the series ended in fewer games, then refunds will be issued for the unplayed game(s). This applies to every sport with a playoff-style post-season.

For example, the baseball American League Division Series can contain up to five games, with three wins, giving one team the series win. If a team wins the first three games, the tickets for the fourth and fifth games will be refunded.

Parking passes are offered during the ticket purchase process when available. If you haven't received your parking pass, contact us via our Contact Us page.

Visit your venue's official site for specific questions such as parking lot locations, hours, and drop-off areas or to find their contact information.

If your tickets are lost, stolen, damaged, or destroyed, contact us via our Contact Us page, and our team will be happy to help. Ensure you have your order number or the card you used to buy the tickets readily available.

For damaged or destroyed Print-at-Home tickets, you can print your tickets again from the link in your confirmation email or your account.

1. Check your inbox. Mobile transfer emails are in your promotion, junk, and spam folders with the subject line Your Ticket Transfer Offer.
2. You can also search for the phrases that sent you tickets or forwarded you
3. Click the link in the email and create an account with the same email address used to place your order.
4. Tap Accept Offer and head to Tickets.

Please Note: Mobile transfers can also be delivered to you as a link.

For example, SeatGeek will email you a link to your tickets. You can also find the link in the Tickets section of your account.

I can't see my mobile transfers or have trouble accepting them.

Sometimes, the tickets or QR codes are not viewable until the event day. This is a policy enforced by venues to keep your tickets safe. Rest assured that if you've accepted the tickets, they are yours. Your barcodes will appear in the third-party app in time for the event if you cannot see your tickets in the third-party app hours before the event begins.

If you get an error message when accepting your tickets, go back to your main account page in the 3rd-party app and check in the "tickets" section. It is possible that the tickets are already in your account, and that's why you got the error message!

Ticketmaster

Watch our short video on Ticketmaster tickets! https://ebg.canto.com/b/VG4QN

How do I accept my transferred ticket if I lose the email/text?

Ask the sender to cancel the original transfer and start a new Ticket Transfer.

Still can't find them? Search your email using the term transfer or the artist or event.

What should I do if I can't find my order in my account?

Some fans have multiple online accounts with different email addresses, so make sure you're signing into the right account or signing out of the wrong account stored in your browser or app.

How do I cancel transferred tickets?

Ticketmaster app

1. Sign into your My Account.
2. Find your order in My Events.
3. Tap Cancel Transfer.
4. Confirm that you want to cancel the transfer by selecting Yes.
5. Your ticket will be returned to your account.

Ticketmaster.com

1. Sign into your My Account.
2. Find your order in My Tickets and click See Details.
3. Select Cancel Transfer.
4. Confirm that you want to cancel the transfer by selecting Yes.
5. Your ticket will be returned to your account.

Once you've canceled a transfer, you can re-transfer the ticket to someone else or keep it for yourself.

How do I know if the tickets have been accepted or not?

Once you send a ticket, you'll see your ticket status update to either:

1. Waiting to Accept or Sent, which means your friends have not accepted the transferred tickets yet - remind them to check their email or text messages for the transfer invite.
2. Accepted by or Claimed, which means the transfer has been successful.

How to find your delivery method

To find your chosen delivery method, follow these steps:

Ticketmaster app

1. Sign into your My Account.
2. Find your order in My Events.
3. Under your ticket details, view the Ticket Delivery section.

Ticketmaster.com

1. Sign into your My Account.
2. Find your order in My Tickets and click See Details.
3. Under your ticket details, view the Ticket Delivery section.

Where do I pick up will-call tickets?

You'll pick up your tickets from the will-call window, usually near the venue's main entrance. They're typically available an hour before the event.

To collect your tickets, you'll need to bring these with you:

1. A valid photo ID with a signature (state ID, driver's license, or passport)
2. The credit card you used to buy the tickets

If you'd prefer to pick up your tickets before the day of the event, you should contact the venue for box office rules and hours.

How do I use Mobile Entry tickets?

Mobile Entry is the easiest and safest way to access event tickets.

When your event is Mobile only, or you selected Mobile Entry at checkout, your mobile phone is your ticket. With this delivery method, you can only access your tickets on your phone. Tickets can't be printed from your online account or get emailed to you.

How do I find and use my tickets?

iOS

1. Open your Ticketmaster app.
2. Sign into your My Account.
3. Tap My Events and find your order.
4. Tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so that you'll always have your ticket on hand - even without an internet connection.
5. Present your tickets to get scanned for entry, and you're in!

Android

1. Open your Ticketmaster app.
2. Sign into your My Account.
3. Tap My Events and find your order.
4. Tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so you'll always have your ticket on hand.
5. Your phone's your ticket - scan it at the venue entrance, and you're in!

Mobile Browser

1. Open a web browser app and go to Ticketmaster.com.
2. Sign into your My Account.
3. Tap the circle in the top right and tap My Tickets.
4. Find your order and tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so you'll always have your ticket on hand.
5. Your phone's your ticket - scan it at the venue entrance, and you're in!

Team or Venue Account Manager

Each Account Manager site is specific to a team, venue, or theatre. Your Account Manager can be accessed by visiting am.ticketmaster.com. Account Manager is not the same as your My Account on Ticketmaster.com.

For example, the official marketplace of the Los Angeles Lakers is am.ticketmaster.com/lakers.

MLB

Steps to forwarding your tickets

1. Download the free MLB Ballpark app on your phone. Click "Get Started" and select your favorite team.
2. "Enable Location" to receive check-in offers throughout the season. Then click "Enable Notifications" to get alerts while at games.
3. If you already have an MLB.com account, click "Log In". If not, you can create one by filling in your name, email, and password.
4. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Settings gear from the top right hand corner of the Today tab, tapping on MLB Account, and tapping to send the verification email.
5. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark.

After forwarding your ticket, you and the ticket recipient will receive an email notification of the forwarded ticket.

*Selecting "Via Email" allows you to enter an email address. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. The "Share Link" will provide you a unique link to share via e-mail, text, or other method.

How to cancel a forwarded ticket

If the recipient cannot attend the game, you can cancel that forward and reinstate that ticket as a live mobile ticket in your Ballpark app. To cancel your previous forward, go to the "Forwards" section and tap the ticket you wish to recall. Then, tap the "Cancel Forward" button. The recipient will receive a notification that you have recalled the ticket. The ticket will automatically disappear from their "Tickets” tab. Forwarded tickets can be canceled until the ticket is scanned for entry at Miller Park.

What happens if my phone's battery dies before I get to the gate?

If you have trouble with your phone or tablet before you get to the gate, you can go to the ticket help windows at the home plate or left field box office, and they can assist you with your ticket and entry.

Can I resell my mobile tickets?

Yes. Tickets may be resold.

Steps to Verify Your Account

1. Download the free MLB Ballpark app on your phone. Click "Get Started" and select the Seattle Mariners as your favorite team.
2. "Enable Location" to receive check-in offers throughout the season. Then click "Enable Notifications" to get alerts while at T-Mobile Park.
3. If you already have an MLB.com account, click "Log In.” If not, you can create one by entering your name, email, and password.
4. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Settings gear from the top right-hand corner of the Today tab, tapping on MLB Account, and tapping to send the verification email.
5. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark.

How do I accept and access mobile transfer tickets using the MLB Ballpark app?

Many MLB teams require transferring tickets through the home team's mobile ticket account manager or the MLB Ballpark app. You'll need to create an account in the MLB Ballpark app using the same email address you provided for your SeatGeek order at checkout. You'll receive an email from us when your tickets are ready to access in the MLB Ballpark app!

After creating an account with the MLB Ballpark app, you must link the account with that home team's ticketing account manager, which is automatically created with the email you entered at checkout once the transfer is sent to you. Once your account is linked, you can display the tickets from the MLB Ballpark app!

How do I access the ticket I purchased?

To view your tickets:

1. Open the MLB Ballpark app on your phone.
2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets.
3. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Profile icon gear from the top left-hand corner of the Home tab and tapping on My MLB Account Emails, where you can have a verification email sent to the email address you used to purchase your tickets.
4. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark.

That's it! All your tickets will be available in the Tickets tab's Wallet or Home tab on the day of the game!

What if I cannot find purchased tickets or those forwarded to me?

First, confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page, which is accessible by tapping the Profile icon in the top left-hand corner of the Home Tab and then tapping My MLB Account Emails.

How do I accept a ticket forward?

You must click "Accept" from the email invitation you received. If you do not already have the MLB Ballpark app on your supported iOS or Android device, you will be prompted to download the app.

Seatgeek

If someone sends tickets to my SeatGeek account, how do I accept them?

When someone transfers a ticket to you via SeatGeek, an e-mail notification will let you know you have a pending transfer in your account.

If you already have a SeatGeek account, log in to the SeatGeek mobile app and accept the transfer in Tickets.

If you do not have a SeatGeek account, you will be prompted to create one using the same e-mail the tickets were transferred to complete the transfer and access your tickets.

AXS

Transferring AXS Mobile ID digital tickets to others is easy.

How do I transfer AXS Mobile ID?

From AXS.com

1. Sign into your account on AXS.com.
2. Click on “Your Tickets” and select the event.
3. Click “Transfer”.
4. Select the ticket(s) you would like to transfer.
5. Select your contact or enter the recipient's first name, last name, and email address.
6. Click 'Continue'
7. Review the information and click 'Transfer.'

From the AXS app

1. Tap the ticket icon at the bottom of the screen.
2. Select the event you would like to transfer tickets from
3. Tap "Transfer".
4. Enter the recipient's first name, last name, and email address.
5. Tap 'Continue.'
6. Review the information and tap 'Transfer.'
7. The recipient will receive an email with a link to click to get their tickets and, if they haven't already, to download and install the AXS App.

Can I still use a ticket after transferring or sharing it with someone else?

Transferred AXS Mobile ID

Once the transfer for an AXS Mobile ID digital ticket is complete, the original ticket is no longer valid (you won't be able to use it). If the transfer is still pending, though, you can revoke the transfer and use the original ticket yourself. Look for “Transfer Pending” next to the ticket in your AXS account. Tip: you can always ask your friend to transfer the ticket back to you.

100% Buyer Guarantee

Designed to give you complete peace of mind, safety, and security

Your transaction will be safe and secure

Your private and personal information should remain private and personal. We use established industry standards for privacy and security to ensure your transactions are safe and secure. We do not share your credit card information with the broker or individual who happens to be selling the tickets. We secure your tickets, pay sellers, and handle all problems, giving you peace of mind. Learn more about our privacy and security partners and practices.

Your tickets will be delivered before the event

We know that sometimes you purchase tickets at the last minute, in other cities, or as soon as the event is announced. In each case, delivering tickets requires skilled coordination and communication. That's where we excel. We guarantee that your tickets or your money back will be delivered in time for the event. We always prefer to send tickets via secured courier UPS, but when circumstances don't allow, we use special delivery services to handle exceptions.

Your tickets will be valid and authentic

Our mission has always been to remove any anxiety from buying tickets online. Vivid Seats has some of the industry's strongest relationships with licensed, certified, and professional ticket resellers. All sellers, their business practices, and track records are rigorously evaluated, and we guarantee your tickets are valid and authentic or your money back.

Your order will be accurate

We work in close collaboration with ticket resellers for your order. We guarantee that the tickets you receive are identical, comparable, or even better than the ones you ordered or your money back.

You will be compensated for a canceled event

If an event is canceled with no rescheduled date, you receive full compensation of the purchase price (including delivery charges less possible restocking fees) or a credit to use on a future purchase, as determined at our sole discretion. For events that are rescheduled, we will help you with any ticket reissuing concerns or make it easy for you to sell your tickets if the new date no longer works for you.

Online at MemberDeals.com Place your order on our website by using your company access code. Please remember that many event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability, and offers are subject to change anytime.

Phone Our Customer Service Representatives are here to assist you with all your entertainment and travel needs. Available daily from 8:00 am ET - 10:00 pm ET. Please call us at (866)-740-8722.

Company Intranet Subject to availability. Please get in touch with your employer for details.

For most theme park tickets, we provide the actual tickets for admission; in some cases, we provide a voucher. For select parks, we also have E-tickets. For event tickets, we either send the event tickets to you or generate a box office confirmation that allows you to pick up the tickets at the event's Box Office. Please follow the detailed instructions in your confirmation email, which clearly outlines retrieving your tickets or vouchers.

Because of the sensitivity of many of our offers and the special discounts and preferred seating, many Box Offices require the name of the individual picking up the tickets. Some venues require photo identification, so please reference your specific product's delivery process to be sure there are no service disruptions when ticket retrieval occurs.

Avoid waiting in a box office line to pick up your tickets, saving you a lot of time.

Prevent your tickets from getting lost in the mail.

No need to print your tickets! Present your smartphone with e-Tickets at the gate. Not to mention, you save paper and help improve the environment!

It's super convenient.

You will receive two emails from us for each order generated with this delivery method. The first is an email confirmation of your order. The second is an email with an attachment(s) specially formatted to display on your smartphone's screen so ticket scanners may scan it as you enter the venue. Sometimes, you must enable images to display the QR code correctly. There should be one QR code per e-Ticket. You'll want to turn the brightness up to a reasonable level when presenting your smartphone to be scanned since the ticket scanner will need to be able to detect the contrast between the black and white space on the QR code. The ticket emailed to you is a valid e-Ticket used to gain entry directly into the event, you DO NOT have to visit the box office.

Make sure you protect it like you would any other ticket. Each e-Ticket contains a unique QR code scanned at the event from your smartphone.

If any copies are made of the e-Ticket, only the first scan of the barcode will be allowed entry. If your QR code has already been scanned at the venue, the attendant will be alerted, and entry will not be permitted.

1. Make sure you have used the correct email address. We all make mistakes, it's okay, we are here to help! Feel free to contact a Customer Care Representative at (866)-740-8722.
2. Ensure that your spam guard and junk mail settings allow you to receive emails with Mobile PDF attachments.
3. Check your junk mail folder.
4. Please check the designated delivery time to receive your e-Tickets. You are excited to go to the event (and we are excited for you), but please check your confirmation email to verify when you can expect delivery of your e-Tickets. Delivery times vary, depending upon the event.

If you did not receive them in the time outlined in your confirmation email, please Contact Us.